Your information should work for you.
This Privacy Policy explains how Kiambere-Mwingi Water & Sanitation Company Limited (KIMWASCO) handles personal information collected through kimwasco.co.ke. It is a general website notice and should be reviewed by KIMWASCO before publication as an approved legal policy.
Information we collect
Depending on how you use the website, we may receive your name, telephone number, email address, account number, complaint category, message and other details you choose to provide through a customer complaint or contact form. We may also receive technical information such as browser type, device information, IP address and server log data needed to operate and secure the website.
How we use information
We use information to respond to customer enquiries and complaints, provide requested services, maintain records, improve the website, protect the security of our systems, and comply with applicable legal and regulatory obligations. We do not use this website to process online payments or provide live account balances.
Sharing and disclosure
KIMWASCO may share information with authorised service providers, professional advisers, regulators, law-enforcement bodies or other parties where necessary for the purposes described above, to provide a requested service, or where required or permitted by law. We do not sell personal information.
Retention and security
We keep information only for as long as reasonably necessary for the purpose collected, service administration, dispute handling, audit and legal obligations. We use reasonable administrative, technical and organisational safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.
Your rights
Subject to applicable law, you may ask to be informed about the use of your personal information, request access, object to certain processing, request correction of inaccurate information, or ask for deletion of false or misleading information. You may also withdraw consent where processing is based on consent, without affecting processing already carried out lawfully.
Contact us
For a privacy request or question, contact KIMWASCO at info@kimwasco.co.ke, call 0704 458 866, or write to P.O. Box 656-90400, Mwingi, Kitui County, Kenya.
This notice may be updated when our services, systems or legal obligations change. The approved version published on this page will apply from its stated update date.