Image of a faucet spouting water. Useful image for any theme involving ecosystems, agriculture, drought, and conservation.

All our customers are metered. Because demand for water far exceeds the production capacity at the Kiambere Water Treatment Plant, we supply water on rationing programme to ensure equitable distribution.The customers are billed monthly and a disconnection exercise is carried out after a 10-day grace period from the date of the bill. Those who default are disconnected and fined Ksh. 500.00 reconnection fee.

In the event of disruption of water supply due to breakdown or any other cause, we notify our customers via written notices and SMSs.